Customer Success Story: How a Middle Eastern Client Rapidly Deployed a Standby Power System

Customer Success Story: How a Middle Eastern Client Rapidly Deployed a Standby Power System

Estimated reading time: 6 minutes

For businesses operating in regions where grid power can be unreliable, having a standby generator system is no longer optional—it’s essential. This was exactly the case for a major logistics hub in the Middle East, which required a high-capacity backup power solution with urgent lead time and minimal disruption to ongoing operations.

In this success story, we walk through the customer’s challenge, our tailored solution, and the results we delivered under a tight deadline.

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1. The Client’s Background

• Industry: International logistics and warehousing

• Location: GCC region (client requested anonymity)

• Facility Size: 25,000 m² warehouse with climate-controlled storage

• Power Demand: Approx. 700 kVA required for critical systems

• Primary Need: Standby generator to cover outages and ensure 24/7 cold chain operation

The client had previously relied on grid power only but began experiencing frequent outages and voltage fluctuations, threatening the integrity of temperature-sensitive goods.

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2. Project Requirements

The client contacted us with three main objectives:

1. Rapid delivery – deploy a backup system within 2 weeks

2. Minimal installation complexity – avoid deep civil or structural modifications

3. Reliable components – ensure stable output for sensitive electronic systems

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3. Our Recommended Solution

Based on their needs, we proposed the following turnkey configuration:

The generator set was preassembled and factory-tested prior to shipment to reduce commissioning time on site.

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4. Logistics and Deployment Timeline

All documentation—test reports, wiring diagrams, CE certificate, and user manuals—was delivered digitally on Day 10 to ensure early familiarization by the client's team.

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5. Key Challenges & How We Solved Them

A. Limited Site Access
The generator had to be installed adjacent to the loading bay without blocking access.

✅ We used a compact skid-mounted design and scheduled delivery during off-hours to avoid disruptions.

B. Harsh Climate Conditions
Temperatures exceeded 48°C during daytime.

✅ Radiator and alternator were upgraded for tropical environments; ventilation louvers were added to the canopy.

C. Remote Monitoring Need
The operations team wanted SMS/email alerts for fuel levels and load issues.

✅ We integrated GSM-based remote monitoring with dual-language UI (English/Arabic).

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6. Outcome & Client Feedback

Within 14 days, the standby system was:

• Fully installed

• Load-tested at 100% capacity

• Integrated with warehouse systems

• Providing 24/7 monitoring and alerts

📈 Result Highlights:

• Zero cold chain disruptions during subsequent 3 grid outages

• Noise levels within regulated limits

• Remote access helped reduce on-site inspection time by 40%

• Client Satisfaction Score: 9.8/10

🗣️ “We were impressed not just by the quality, but by the speed and clarity of execution. The team kept us informed at every step.”
— Operations Director, Logistics Division

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Conclusion

This project proves that with proper planning and a reliable partner, a complex standby power solution can be deployed fast and flawlessly—even in harsh, high-demand environments like the Middle East. Our experience in turnkey diesel generator systems allows clients to focus on their core business, while we ensure power continuity behind the scenes.

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Author: Middle East Project Support Team – [Ningde City Lion Motor Co., Ltd.]
Last updated: July 5, 2025