🌍 Top FAQs from International Clients About Diesel Generators: Comprehensive Answers for Buyers
In the global diesel generator market, international clients often raise similar questions when evaluating suppliers. Addressing these concerns transparently is key to building trust and ensuring smooth cooperation. Below is a collection of the most frequently asked questions (FAQs) from overseas buyers, along with clear and practical answers.
❓ 1. What certifications do your diesel generators have?
✅ Answer: Our products comply with international standards, holding certifications such as CE, ISO9001, ISO14001, and in some cases EPA Tier standards (depending on the destination country). Certificates can be provided upon request.
❓ 2. What brands of engines and alternators do you use?
✅ Answer: We use globally recognized brands such as Cummins, Perkins, Doosan, Weichai, Yuchai for engines and Stamford, Leroy Somer, Marathon for alternators. These ensure reliability, easy spare parts availability, and international after-sales support.
❓ 3. How do you guarantee product quality?
✅ Answer: Every generator undergoes strict quality inspections and 100% load testing before delivery. We follow international manufacturing standards and provide factory reports and test videos for client verification.
❓ 4. What is the lead time for delivery?
✅ Answer: Standard models usually ship within 7–10 days after order confirmation. For customized or container-type generators, the lead time may be slightly longer.
❓ 5. How is the generator packaged for overseas shipping?
✅ Answer: We use export-grade wooden crates, moisture-proof wrapping, and reinforced protection for sea transport. Container-type generators are shipped as complete units.
❓ 6. Can you provide OEM/ODM services?
✅ Answer: Yes. We support logo customization, color painting, control panel design, and packaging customization to meet distributor and project requirements.
❓ 7. What is the warranty policy?
✅ Answer: Our standard warranty is 12 months or 1,000 running hours, whichever comes first. Extended warranties and spare parts packages are available upon request.
❓ 8. Do you provide installation and training support?
✅ Answer: We provide detailed installation manuals, online technical support, and training videos. For large projects, we can also arrange on-site guidance through partners.
❓ 9. How do you handle after-sales service for overseas clients?
✅ Answer: We supply spare parts quickly, offer 24/7 technical support, and provide troubleshooting guides. For urgent needs, we maintain relationships with local service partners in many countries.
❓ 10. What payment terms do you accept?
✅ Answer: Common terms include T/T (30% deposit, 70% before shipment) or L/C at sight. Flexible terms may be negotiable for long-term partners.
📌 Conclusion
International clients often share the same concerns when sourcing diesel generators: quality, certification, shipping, and after-sales support. By providing transparent and detailed answers to these FAQs, suppliers can help buyers make confident purchasing decisions and build long-term partnerships.
Author: International Sales Department – [Ningde City Lion Motor Co., Ltd.]
Last updated: Aug 23, 2025